Terms and Conditions
General Terms 
* No pre-registration is required to shop at MargaritaFlowers
* By confirming the order in our store, you declare that you agree to the terms of purchase.
* We accept orders 24 hours a day, 7 days a week, 365 days a year
* When shopping from the site, it is necessary to pay the price of the product in advance, in the manner specified on the site.
* It is desirable to make your order 2-3 days in advance. 
* Once we receive your order, we will send you a confirmation e-mail.
* After we make the delivery, we will send you an e-mail again to confirm the delivery.
* The recipient sign on the "Certificate for completed order" at the time of delivery.
* If the recipient is not at the specified address, we reserve the right to give the flowers to a relative or friend.
* If we do not find anyone at the address, the courier returns the next day.
* Начините за плащане са уточнени в секция НАЧИН НА ПЛАЩАНЕ
* If you make a mistake in the order or change the data after you have done it, please contact us in the fastest way.
Flower delivery in Sofia and the surrounding area
* We make delivery from 8.00 to 22.00.
If necessary, we deliver 24 hours a day, but the order must be made at least one day earlier.
* Please send us full information about the shipping address and the recipient's сел phone.
* Deliveries in Sofia and Sofia area are free of charge. 
* Sofia district includes:  Bankia, Bistritca, Bojurishte, Botunetc, Boiana, Busmantci, Voluiak, German, Gniliane, Gorni Bogorov, Gorni Lozen, Gorubliane, Darvenitca, Dolni Bogorov, Dolni Lozen, Kazichane, Kokaliane, Kremikovtci, Krivina, Kubratovo, Kurilo, Lokorsko, Miroviane, Mramor, Negovan, Novi Iskar, Pancharevo, Podgumer, Simeonovo, Svetovrachane, Trebitch, Tchelopetch, Tchepintci...
* Delivery to Sofia - EXPRESS - Delivery the same day.
We can make delivery the same day but after contacting us by phone to specify the details of the order.
Order up to 10:00 Bulgarian time on the day of delivery.
Flower delivery in the country
* For deliveries outside Sofia MargaritaFlowers use third party courier services that guarantee high quality and reliability. So our clients take the real bouquets or arrangements they have chosen from our site.
* Flowers are shipped in a specially designed box, and are placed in a container with water which guarantees freshness.
* Shipping outside of Sofia in major cities takes 2 business days.
For example, to deliver your flowers on Tuesday, we need to get the order on Monday before 12 at noon. Deliveries in shorter terms are not guaranteed.
* Deliveries outside Sofia in the small settlements (villages) take 2-3 working days. For example, to deliver your order on Wednesday, we need to get it on Monday before 12 at noon. Deliveries in shorter terms are not guaranteed.
* A Saturday delivery for big cities is possible.
To deliver your order on Saturday, we need to get it on Friday before 12 at noon.
* We can not make the same day delivery to the country.
* We can not make Sunday and Monday delivery to the country!
Exceptionally, we can only deliver gifts, gourmet baskets and gift baskets, but without fresh flowers. We can send them on Friday to be delivered on Monday.
* We can not guarantee the exact delivery time for delivery in the country! Flowers and gifts are sent the day before delivery. They are delivered the next day between 9:00 and 17:00.
Substitution policy
* What is a guarantee we get the flowers shown on the web site?The flower arrangement you get is the closest to the original.
* In exceptional cases only, when the flowers in the bouquet or arrangement ordered by you are not available in the Bulgarian Flower Exchange, we reserve the right to replace them in line with the season at hand, the price range of the arrangement and the preferred style of your choice of arrangement. We always aspire to keep our final presentation as true to your wish as possible.
Cakes delivery for Sofia
* If you make your order at the last minute, we reserve the right to replace the cake with similar ones.
* Deliveries of a cake outside Sofia are impossible!
Balloons Delivery outside Sofia
Shipping balloons outside Sofia is impossible!!
* The balloons are inflated with air, not with helium.
For emergency deliveries - call us at +359 888 72 33 94
* Copying, processing and using photos from the MargaritaFlowers site or any other part of the site's content is strictly forbidden.
* Reclamation are not allowed without a valid reason.
* You can make a reclamation within 24 hours of delivery.
Given the nature of the products that are available on the site (live flowers, cakes, etc.), we do not accept any claim after 24 hours of delivery.
* To make a claim, please keep the item as it is delivered.
* In case of claim, the transport costs are not refunded.
* No claim is made when the product is damaged by the action of the recipient.
* If the claim is well founded, we will refund the full amount, part of the amount, or we will compensate you by another charge, after a conversation with you.
Cancel Order
* You can cancel the order one day before the delivery date.
* In case of cancellation, we will refund the full amount of the product and delivery (if any)
* If you make a cancellation on the day of delivery, we will not be able to compensate you in any way.
* If we can not make the delivery due to a long absence of the recipient (or for any other reason - for example, an inaccurate address, refusal of the recipient to accept the order or other reasons beyond our control), we will not be able to refund the order.
The terms of use of the site may be changed unilaterally by MargaritaFlowers.
Changes will be posted in a prominent place on the site so that the Customer can easily get to know them.
In case of a dispute between the Client and MargaritaFlowers, the applicable legislation of the Republic of Bulgaria shall apply.

Website Manager: Margarita Branska
+359 888723394

e-mail: margarita_flowers@yahoo.com