HELP

 1. How to PLACE YOUR ORDER?

* Take a look on our online flower shop and make your choice.

* Available Options

Select from OPTIONS - the number of flowers, the size of the arrangement or the basket.

Finally, choose a delivery date

* Click on  "ADD TO CART"

* The Order Basket opens

* Click on  "CHECKOUT"

* The "Payment" page opens

    If you are a returning customer - click on "LOGIN"

    If you do not wish to sign up - just click on the " Guest Checkout" and "CONTINUE"

* Fill in " Your Personal Details":
            First Name, Last Name
            E-mail address
            Telephone

* Fill in "Billing Address" 

IMPORTANT!!! If the Billing Address doesn't match the address on your credit card the payment cannot be accepted.

            Name
            Address
            Phone number  
            City, and Post Code (if you doesn't know your code, just enter 4 numbers)
            Region

* If your delivery and billing addresses are the same - check the box and click on "CONTINUE ".

* If not - click on "CONTINUE "

* Please, fill in the Delivery Details:
            Recipient's Name
            Recipient's Address
            Recipient's Phone - this will be of great help to couriers
            City,             
            Post Code - if you doesn't know your code, just enter 4 numbers
            Country, Region

* Click on " CONTINUE "

* Please select the preferred "Shipping method" to use on this order:

            Shipping to Sofia and surrounding area - FREE 
            Shipping to Sofia - EXPRESS - Same day delivery - $3.13
            Shipping in the country - Tuesday to Friday delivery - $9.38
            Shipping in the country - Saturday delivery - $12.50
            Shipping in the country - Monday delivery - $9.38

 * Click on " CONTINUE "

* Payment:

Bank Transfer

            Please transfer the total amount to the following bank account.    
            Bank: First Investment Bank
            BIC: FINVBGSF
            IBAN: BG34 FINV 9150 10BG N00D A6
            Title: "Margarita Branska"
            Reason for payment: Provide your name

             Please send us your order details by e-mail:

             If your order is urgent, please send a copy of the payment order to margarita_flowers@yahoo.com

            The bank transfer takes 3 business days, so make the order early.

            If you pay by bank transfer from abroad, please make sure that the amount will cover the value of the order and the bank transfer fees. Otherwise, we do not guarantee the execution of the order.

            Call the phone if necessary: +359 2 827 38 95 or +359 888 72 33 94

            Your order will not ship until we receive payment.

* Add greeting text or comment

Check the box "I have read and agree to the Conditions" 

 * Click on " CONTINUE "

* After reviewing the order once more, click on "Confirm order"

* Make the payment

* You will receive a notification e-mail about your order


2. Why we need the recipient's phone number?

We'll use the recipient's phone number for flowers delivery only in need. Sometimes the front door of the building is locked, or the recipient is not at home. In this case we need to call her or him to arrange the delivery. 

When we make flowers delivery outside Sofia we give the phone number to the courier company for a successful and easy delivery. 

3. What happens if the recipient is not home at the time of flowers delivery?

In this case the courier contacts the recipient by phone and arrange the delivery. 

If there is no connection the courier leaves the flowers to the neighborhood. He could be coming back after contact the recipient.

4. Do you really cover the whole Bulgaria for flowers delivery?

Margarita Flowers delivers flowers, baskets and gifts anywhere in Bulgaria

 5. How long does it take for flowers delivery to Sofia?

We recommend you to place your order 1-2 business days in advance. So, we have enough time to prepare for flowers delivery. We perform delivers from 8.00 am to 10.00 pm. If it needs we deliver 24 hours a day, but you have to place your order at least a day before the delivery date.

6. Flowers delivery to Sofia - EXPRESS - Same day flowers delivery.

For the same day flowers delivery to Sofia e-mail us your order number or call us: +359 2 827 38 95 or +359 888 72 33 94

For the rest of Bulgaria - SAME DAY flowers delivery - NOT AVAILABLE! 

7. Is flowers delivery to Sofia is free?

Flowers delivery to Sofia - free of charge.

Free flowers delivery to the villages in Sofia province: Bankya, Bistritsa, Bojana, Botunets, Bozurishte, Busmantsi, Chelopechene, Chepintsi, Darvenitsa, Dolni Bogorov, Dolni Lozen, Germsn, Gniliane, Gorni Bogorov, Gorni Lozen, Gorublyane, Kazichene, Kokalyane, Krivina, Kremikovtsi, Kubratovo, Kurilo, Lokorsko, Mirovyane, Mramor, Negovan, Novi Iskar, Pancharevo, Podgumer, Simeonovo, Svetovrachene, Trebich, Voluyak

8. How long does it take for flowers delivery to the other cities to the country?

Delivery to the other cities to the country takes 2 business days. 

For deliveries outside Sofia we use third party courier services that guarantee high quality and reliability. So our clients take the real bouquets or arrangements they have chosen from our site.

9. How much does flowers delivery cost?

Shipping to Sofia and surrounding area - FREE
Shipping to Sofia - EXPRESS - Same day delivery - $3.13
Shipping in the country - Tuesday to Friday delivery - $9.38
Shipping in the country - Saturday delivery - $12.50
Shipping in the country - Monday delivery - $9.38

10. Do you make Saturday flowers delivery outside Sofia?

Saturday flowers delivery outside Sofia is available only for the big cities: Asenovgrad, Balchik, Berkovitsa, Blagoevgrad, Botevgrad, Burgas, Varna, Veliko Tarnovo, Velingrad, Vidin, Vratsa, Gabrovo, Gotsa Delchev, Dobrich, Dupnitsa, Kazanlak, Karlovo, Kardjali, Kustendil, Lovech, Montana, Novi Pazar, Pazardjсk, Pernik, Petrich, Pleven, Plovdiv, Razgrad, Razlog, Ruse, Sandanski, Svishtov, Silistra, Sliven, Smolyan, Sopot, Stara Zagora, Targovishte, Troyan, Harmanli, Haskovo, Shumen, Yambol 

11. Do you make Sunday flowers delivery outside Sofia?

SUNDAY & MONDAY Flowers delivery to the big cities - NOT AVAILABLE! 

Only one exception - if you don't send fresh flowers, but the gifts, or gifts baskets, or something similar. So we can send the package on Friday and it will be delivered on Monday.

12. Do you guarantee an exact delivery hour during flowers delivery outside Sofia?

We cannot guarantee exact delivery hour, your order will be delivered from 9.00 to 5.00 pm. We send the flowers on the day before delivery date and the flowers will be delivered on the next day between 9 am and 5 pm. 

13. Do you make same day flowers delivery outside Sofia?

SAME DAY DELIVERY outside Sofia - NOT AVAILABLE!

14. How to keep the flowers fresh during flowers delivery outside Sofia?

Flowers are shipped in a specially designed box, and are placed in a container with water which guarantees freshness.

15. How to make balloon and cakes delivery outside Sofia?

Shipping balloons outside Sofia is not available!!
Cake's deliveries outside Sofia is not available!!

16.
Will the flowers I have selected look as it is in your site?

In extreme cases when the original flowers are not available we maybe replace them with relevant seasonal flowers.

17. Can I order an arrangement that is to our own desire?

We accept orders for the bouquets and arrangements listed on our web site, and we will gladly do special arrangements offered by you.
Just call us ++359 2 827 38 95 или ++359 888 72 33 94

 18. What is a guarantee we get the flowers shown on the web site?

The flowers arrangements you get are the closest to the original.

21. How do you know if everything is ok with flowers delivery?

As soon as we receive your order we will send you a confirmation e-mail. After we have flowers delivered we will send you an other confirmation e-mail so you know everything is ok.

23. Can you take picture from the moment of flowers delivery when you ship outside Sofia?

The service is available only for flowers delivery in Sofia.