Help

HELP
 1. How to PLACE YOUR ORDER?
* Take a look on our online flower shop and make your choice.
* Available Options
Select from OPTIONS - the number of flowers, the size of the arrangement or the basket.
* Choose Delivery Date (Click on the black button to the right to open the calendar and select the date you want)
* Choose Delivery Time (if you wish)
* Write a Welcome text (if you wish)
* Click on  "ADD TO CART"
* Shopping Cart opens - Here you can see all the products you have ordered so far.
If you want to change the quantity of the product in the basket - change the quantity and press the "Refresh" button (blue arrows to the right of the number). The message "You changed the basket" appears above.
If you want to delete a product - Click directly on the red cross to the right of the number for the quantity.
If you want to continue shopping - select the "Continue shopping" button. It will take you back to the store. If you are done making the selection - Click the "CHECKOUT" button
* Click the "CHECKOUT" button
* The Checkout page opens
If you have a registration - check "Register Account" 
If you do not have registration - just click on the "Guest Checkout" and the "CONTINUE" button
* Fill in "Your Personal Details":                
                  Name and surname
                  E-mail address
                  Phone number
* Fill in: Billing Address
                  Name and surname
                  Address and telephone number
                  Phone number
                  City
                  Postcode - If you don't know your code, just enter 4 digits
                  Fill in a country and select area from the drop-down menu
* If your address and shipping address are the same - check the box below and click the "Continue" button
* If the shipping address is different from your address just click the "Continue" button
* Fill in "Delivery Address"
                   Name of recipient
                   Delivery address
                   Phone number - It will make shipping much easier
                   City with Post Code (if you don't know the code, just enter 4 digits)
                   Select Country and Delivery Region
* Click "CONTINUE"
* Choose "Shipping":
              Shipping to Sofia and surround area - FREE - $ 0.00
              Shipping to Sofia - EXPRESS - Same day delivery - $ 3.00
              Shipping to the rest of the country - Tuesday to Friday  delivery - $ 9.00
              Shipping to the rest of the country - Saturday delivery - $ 13.00
              Shipping to the rest of the country - on Monday delivery (without flowers delivery) - $ 9.00
* Click "CONTINUE"
* Payment:
Choose a payment method:
1. Credit Card / Debit Card (2Checkout) - Pay with Credit or Debit Card from all over the world.    We accept MasterCard, Visa, Discover, American Express, Diner's Club, JCB, debit card and even      PayPal.
2. PayPal - Pay with Credit or Debit Card through PayPal.com.
    Registration in PayPal.com is required.
3. Bank transfer
    Bank Transfer Instructions:
    Please transfer the amount to the following bank account:
   Bank: Bank DSK
   BIC: STSABGSF
   IBAN: BG67 STSA9300 1523 6558 72
   Title: Margarita Branska
   Please send us the order details in the email:
                    * Product - name, number, price
                    * Delivery address, recipient's phone
                    * Delivery date
                    * Greeting card text
If your order is urgent, please send a copy of your payment order to margarita_flowers@yahoo.com
     Bank transfer takes 3 business days, so make an order early.
     If you pay by bank transfer from abroad, please make sure that the amount will cover the value of the order and the bank transfer fees as well. Otherwise, we do not guarantee the fulfillment of the order.
     Call the phone if necessary:
     +359 2 827 38 95 or +359 888 72 33 94
      Your order will be completed as soon as the money is credited to the specified account.
    For urgent delivery - please send us an e-mail or call us at +359 888 72 33 94
2. Why we need the recipient's phone number?
We'll use the recipient's phone number for flowers delivery only in need. Sometimes the front door of the building is locked, or the recipient is not at home. In this case we need to call her or him to arrange the delivery. 
When we make flowers delivery outside Sofia we give the phone number to the courier company for a successful and easy delivery. 
3. What happens if the recipient is not home at the time of flowers delivery?
In this case the courier contacts the recipient by phone and arrange the delivery. 
If there is no connection the courier leaves the flowers to the neighborhood. He could be coming back after contact the recipient.
4. Do you really cover the whole Bulgaria for flowers delivery?
Margarita Flowers delivers flowers, baskets and gifts anywhere in Bulgaria
 5. How long does it take for flowers delivery to Sofia?
We recommend you to place your order 1-2 business days in advance. So, we have enough time to prepare for flowers delivery. We perform delivers from 8.00 am to 10.00 pm. If it needs we deliver 24 hours a day, but you have to place your order at least a day before the delivery date.
6. Flowers delivery to Sofia - EXPRESS - Same day flowers delivery.
For the same day flowers delivery to Sofia e-mail us your order number or call us: +359 2 827 38 95 or +359 888 72 33 94
For the rest of Bulgaria - SAME DAY flowers delivery - NOT AVAILABLE! 
7. Is flowers delivery to Sofia is free?
Flowers delivery to Sofia - free of charge.
Free flowers delivery to the villages in Sofia province: Bankya, Bistritsa, Bojana, Botunets, Bozurishte, Busmantsi, Chelopechene, Chepintsi, Darvenitsa, Dolni Bogorov, Dolni Lozen, Germsn, Gniliane, Gorni Bogorov, Gorni Lozen, Gorublyane, Kazichene, Kokalyane, Krivina, Kremikovtsi, Kubratovo, Kurilo, Lokorsko, Mirovyane, Mramor, Negovan, Novi Iskar, Pancharevo, Podgumer, Simeonovo, Svetovrachene, Trebich, Voluyak
8. How long does it take for flowers delivery to the other cities to the country?
Delivery to the other cities to the country takes 2 business days. 
For deliveries outside Sofia we use third party courier services that guarantee high quality and reliability. So our clients take the real bouquets or arrangements they have chosen from our site.
9. How much does flowers delivery cost?
Shipping to Sofia and surrounding area - FREE
Shipping to Sofia - EXPRESS - Same day delivery - $3.13
Shipping in the country - Tuesday to Friday delivery - $9.38
Shipping in the country - Saturday delivery - $12.50
Shipping in the country - Monday delivery - $9.38
10. Do you make Saturday flowers delivery outside Sofia?
Saturday flowers delivery outside Sofia is available only for the big cities: Asenovgrad, Balchik, Berkovitsa, Blagoevgrad, Botevgrad, Burgas, Varna, Veliko Tarnovo, Velingrad, Vidin, Vratsa, Gabrovo, Gotsa Delchev, Dobrich, Dupnitsa, Kazanlak, Karlovo, Kardjali, Kustendil, Lovech, Montana, Novi Pazar, Pazardjсk, Pernik, Petrich, Pleven, Plovdiv, Razgrad, Razlog, Ruse, Sandanski, Svishtov, Silistra, Sliven, Smolyan, Sopot, Stara Zagora, Targovishte, Troyan, Harmanli, Haskovo, Shumen, Yambol 
11. Do you make Sunday flowers delivery outside Sofia?
SUNDAY & MONDAY Flowers delivery to the big cities - NOT AVAILABLE! 
Only one exception - if you don't send fresh flowers, but the gifts, or gifts baskets, or something similar. So we can send the package on Friday and it will be delivered on Monday.
12. Do you guarantee an exact delivery hour during flowers delivery outside Sofia?
We cannot guarantee exact delivery hour, your order will be delivered from 9.00 to 5.00 pm. We send the flowers on the day before delivery date and the flowers will be delivered on the next day between 9 am and 5 pm. 
13. Do you make same day flowers delivery outside Sofia?
SAME DAY DELIVERY outside Sofia - NOT AVAILABLE!
14. How to keep the flowers fresh during flowers delivery outside Sofia?
Flowers are shipped in a specially designed box, and are placed in a container with water which guarantees freshness.
15. How to make balloon and cakes delivery outside Sofia?
Shipping balloons outside Sofia is not available!!
Cake's deliveries outside Sofia is not available!!
16. Will the flowers I have selected look as it is in your site?
In extreme cases when the original flowers are not available we maybe replace them with relevant seasonal flowers.
17. Can I order an arrangement that is to our own desire?
We accept orders for the bouquets and arrangements listed on our web site, and we will gladly do special arrangements offered by you.
Just call us ++359 888 72 33 94
 18. What is a guarantee we get the flowers shown on the web site?
The flowers arrangements you get are the closest to the original.
21. How do you know if everything is ok with flowers delivery?
As soon as we receive your order we will send you a confirmation e-mail. After we have flowers delivered we will send you an other confirmation e-mail so you know everything is ok.
23. Can you take picture from the moment of flowers delivery when you ship outside Sofia?
The service is available only for flowers delivery in Sofia.